The Duke-ISOS Travel Registry is a key component of Duke’s Global Travel Policy and helps the university support travelers during international activities. By registering your Duke-supported travel, you ensure that Duke and International SOS can provide timely guidance, emergency support, and destination-specific advisories before and during your trip.  

The FAQs below explain who must register, how the system works, and what travelers need to know as they plan international travel. 

General Questions

Under the Duke Global Travel Policy, “Duke support” includes financial or logistical support, academic approval, credit-bearing activities, mentorship, or any material role Duke plays in your travel. 

Yes. Anyone traveling outside the 48-continguous United States with Duke support – including faculty, staff, students, and approved affiliates – must enter their trip into the Duke-ISOS Travel Registry. 

Use your Duke NETID and password to log in through the Duke-ISOS portal login page. 

You can add travel in several ways:

  • Manually, by creating your profile and entering trip details in the “My Trips” section of the Duke-ISOS portal.
  • Automatically, when you book travel through SAP/Concur and the associated travel agency, World Travel Services (a BCD company).
  • Automatically, by using Concur’s TripIt application to organize your Duke-supported travel.
  • By Proxy, if a designated colleague forwards your itinerary to the Registry email (NETID login required for instructions).
  • Group Travel, via a batch upload coordinated with the Duke Global Travel Team. 

Yes, it is highly recommended. Concur provides access to Duke’s lowest contracted fares and 24/7 support from World Travel Services. Booking through Duke’s preferred system ensures consistent service for emergencies, ticket changes, refunds, unused tickets, and billing assistance. 

Register your trip as soon as it is booked. Early registration typically triggers a “Pre-Trip Advisory” email from International SOS with destination-specific guidance. Some entry requirements – such as vaccinations or visa steps – can take several weeks, so early registration helps you prepare successfully. 

Updating My Registry Profile

Your registry profile includes essential details like your email address(es) and in-country cell number. You complete it once, and update it only when information changes. This allows the system to match your trips to you automatically.

To update your registry profile:

  1. Login using your NetID to the Duke Travel Registry ISOS portal
  2. Navigate to the profile icon in the top right corner of the navigation bar
  3. Click on “Settings and Preferences” and update the following:
    1. Personal Details
      1. Add a secondary email, if desired
      2. Add an additional phone number, if desired
    2. Location and Addresses
      1. If you are an international faculty, staff, or student, please check the “International Assignee or Student” button and input your temporary location as “United States”
      2. Input your home or campus address, if desired 

Absolutely. In case of an emergency, a completed profile will help Duke respond more quickly. A completed profile also ensures that any auto-fed trip (from Concur, World Travel Services, TripIt, or a forwarded itinerary) matches correctly to your account. 

Using a Proxy to Log My Travel

A proxy is a trusted colleague – often administrative staff – who assists with travel arrangements, expense processing, and ensuring compliance with Duke policies. You select and approve your proxy. 

Yes. A proxy may forward your itinerary to the Registry’s dedicated email, which automatically adds the trip to the system. You must first create your profile before a proxy can forward any itinerary information.  

Note that forwarding instructions require a NETID/password login. 

No. Because the profile requires a NETID/password login, only the traveler can create it. 

Types of Travel Requirements

Travel within the United States, its territories, or between Duke sites (e.g., Duke Marine Lab, Duke Forest, Duke Raleigh Hospital) does not require entry into the Registry. However, some domestic student travel, including group travel, may require registration.

While not required, we highly recommend still entering your domestic travel into the Registry for easier access to Duke emergency resources. 

It depends.

If your personal travel is connected to (“bookends” or is embedded within) a Duke-supported trip, then yes – you should register it.

Example: A student studying in Madrid who travels to Dubai for a short personal trip during the semester should register that personal segment. Duke’s International SOS coverage extends to up to 7 days of personal travel attached to a Duke-supported trip.

Standalone personal international travel does not need to be registered, but may be if the traveler would like ISOS pre-travel information and safety updates.  

Any Duke-sponsored travel that involves travel outside the 48-contiguous states should be logged in the Duke Travel Registry.